TERMS & CONDITIONS

Multi-Jurisdiction Edition — India | Canada | European Union

  Last Updated: June 2026

⚠️ Please Read Carefully Before Using This Website By accessing www.roccope.com, placing an order, or creating an account, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree, please discontinue use of this website immediately. Depending on your country of residence, additional jurisdiction-specific provisions in Sections 18, 19, and 20 apply to you.

1. About Roccope

Roccope is a premium handcrafted leather accessories brand operated by Roccope Lifestyle Pvt Ltd, a company incorporated under the Companies Act, 2013, with its registered office in India. We design and sell high-quality full-grain leather products — including wallets, bags, belts, cardholders, satchels, backpacks, and other accessories — through our e-commerce platform at www.roccope.com.

References to “Roccope”, “we”, “our”, or “us” refer to Roccope Lifestyle Pvt Ltd. References to “you” or “the customer” refer to any individual or entity using our website or purchasing our products.

2. Acceptance of Terms

By using this website in any manner — including browsing, creating an account, adding products to cart, or completing a purchase — you agree to these Terms & Conditions in full. These terms constitute a legally binding agreement between you and Roccope Lifestyle Pvt Ltd.

These Terms & Conditions apply to all users of the website including browsers, registered account holders, and customers. We reserve the right to update these terms at any time. Continued use of the website after any update constitutes your acceptance of the revised terms.

You must be at least 18 years of age (or the age of majority in your jurisdiction) to make a purchase on our website. By placing an order, you confirm that you meet this requirement.

3. Products, Pricing & Availability

3.1 Product Descriptions

We make every effort to display our leather products as accurately as possible, including photographs, descriptions, dimensions, and materials. However, as our products are crafted from genuine full-grain leather, please note the following:

👍 Leather Colour & Texture Variation Disclaimer Genuine leather is a natural material. Variations in grain pattern, texture, surface marks, and colour tone are inherent characteristics of authentic leather — not defects. Product images are representative and may vary slightly from the actual product you receive. These natural variations make each Roccope product unique and are a hallmark of genuine craftsmanship.

We reserve the right to modify, discontinue, or limit the availability of any product at any time without prior notice.

3.2 Pricing & Taxes

Prices on www.roccope.com are displayed in the currency relevant to your region (INR for India, CAD for Canada, EUR/GBP for EU/UK customers where applicable). Prices for Indian orders are inclusive of applicable GST. For international orders, all applicable local taxes, customs duties, and import fees are included in the displayed price where clearly stated in the product description — what you see is the final amount you pay. For products where this is not specified, international taxes and duties may apply and will be communicated at checkout.  (see Section 5.2).

We reserve the right to change prices at any time without notice. Promotions and discount codes are subject to their own specific terms and cannot be combined unless explicitly stated.

3.3 Product Availability

All orders are subject to stock availability. If a product becomes unavailable after payment, we will notify you promptly and offer a full refund or an alternative product of equal value.

4. Orders & Payments

4.1 Placing an Order

By placing an order, you confirm that:

•        All information provided (name, address, contact details) is accurate and complete

•        You are authorised to use the selected payment method

•        You are purchasing for personal use or as a genuine gift, not for resale

An order confirmation email will be sent once your order is successfully placed. This is an acknowledgement of receipt, not a binding acceptance. Roccope reserves the right to cancel any order before dispatch if we detect fraud, pricing errors, or stock issues.

4.2 Payment Methods Accepted

We accept payments through our secure payment gateways. Accepted methods include:

•        Credit Cards & Debit Cards (Visa, Mastercard, RuPay, and others)

•        UPI (Google Pay, PhonePe, BHIM, and all UPI-enabled apps) — India only

•        Net Banking — India only

•        EMI & Pay Later options — subject to eligibility

•        Cash on Delivery (COD) — select Indian pincodes only

•        Digital Wallets — supported by our payment gateway

•        International credit/debit cards for cross-border orders

All transactions are encrypted and processed securely. Roccope does not store your payment card details.

4.3 Cash on Delivery (COD)

COD is available at select pincodes within India only. Repeated COD cancellations or non-acceptance at delivery may result in restriction of this option for your account.

4.4 Order Cancellation

You may request cancellation before dispatch by contacting support@roccope.com. Once dispatched, an order cannot be cancelled and must follow the Returns process in Section 6. Roccope may cancel orders due to pricing errors, fraud detection, or stock unavailability, and will process a full refund in such cases.

5. Shipping & Delivery

5.1 Domestic Shipping (India)

We deliver across India through trusted third-party courier partners. Standard estimated delivery time is 5 to 7 business days from order confirmation. Delivery to remote areas may take additional time.

•        Order tracking details will be shared via email and/or SMS upon dispatch

•        Business days exclude Sundays and public holidays

•        Roccope is not responsible for delays caused by courier partners or circumstances beyond our control

5.2 International Shipping

Roccope ships internationally to select countries including Canada and EU member states. International shipping rates are displayed at checkout before order confirmation.

🌍  International Customers — Customs & Import Duties For select international products, all applicable customs duties, import taxes, and VAT/GST (including Canadian GST/HST/PST and EU import VAT) are included in the displayed price. Where this applies, it will be clearly stated in the product description — what you see is the final price you pay, with no additional charges at the border or delivery. For products where duties are not included, any applicable customs duties, import taxes, or government-levied charges are the customer's responsibility. Roccope has no control over these charges and cannot predict their amount. Orders held at customs due to non-payment of applicable duties remain the customer's responsibility. Please read the product description carefully before placing your international order to understand which pricing model applies.

5.3 Shipping Charges

Domestic shipping charges are displayed at checkout. Free shipping promotions, where applicable, will be clearly communicated. Shipping charges are non-refundable unless an error is made on our part.

6. Returns, Exchanges & Refunds

6.1 Our Return Policy

We want you to be completely satisfied with your Roccope purchase. You may return or exchange eligible products within 14 days of delivery, subject to the conditions below.

Note for Canadian customers: In addition to our return policy, you may have additional rights under applicable Canadian consumer protection legislation (see Section 19).

Note for EU customers: EU consumers have a statutory 14-day right of withdrawal under the EU Consumer Rights Directive. (see Section 20).

6.2 Eligibility Conditions for Returns

To be eligible for a return or exchange, the product must meet ALL of the following conditions:

•        Returned within 14 days of the delivery date (or 14 days for EU customers exercising statutory withdrawal rights)

•        Unused, unworn, and in its original condition

•        In original packaging with all tags, dust bags, and accessories intact

•        Free of scratches, stains, odours, or any signs of use or wear

❌  Non-Returnable Conditions Products that have been used, worn, scratched, stained, damaged after delivery, or returned without original packaging will NOT be accepted. Leather natural variation (grain, texture, colour) does not qualify as a defect and is not grounds for return. Roccope reserves the right to reject returns that do not meet these conditions.

6.3 How to Initiate a Return

Contact our support team at support@roccope.com within the applicable return period. Include your order number, reason for return, and photographs of the product. We will review your request and provide approval and return instructions within 2 business days. Do not ship any product back without receiving written approval.

6.4 Return Shipping Costs

Return shipping costs are generally borne by the customer. If the return is due to a manufacturing defect or an error on our part, Roccope will bear the full return shipping cost. For high-value orders meeting a qualifying threshold (communicated at the time of return approval), Roccope may arrange return pickup at our cost.

6.5 Refund Options

Upon successful inspection of the returned product, you may choose:

•        Full Refund to Original Payment Method — Processed within 7–10 business days after return approval. Timelines may vary by bank or payment provider.

•        Product Replacement — Dispatched within 3–5 business days after return approval.

 Original shipping charges are non-refundable unless the return is due to our error. EU customers exercising their 14-day statutory right of withdrawal are entitled to a refund of the standard delivery costs paid at the time of purchase.

7. User Accounts

7.1 Account Registration

When creating an account, you agree to provide accurate and complete information and to keep your login credentials confidential. You are responsible for all activities that occur under your account. Guest checkout is also available.

7.2 Account Security

Notify us immediately at support@roccope.com if you suspect unauthorised use of your account. Roccope is not liable for any loss arising from your failure to maintain account security. We reserve the right to terminate or suspend accounts that violate these Terms & Conditions.

8. Roccope Loyalty & Rewards Programme

🌟 Coming Soon — Roccope Rewards The Roccope Loyalty & Rewards Programme is currently in development. Members will earn points on every purchase and unlock exclusive benefits. Full terms for the loyalty programme will be published upon launch. Roccope reserves the right to modify, suspend, or discontinue the loyalty programme at any time. Where applicable, loyalty programme terms will comply with the laws of the customer’s country of residence.

9. Product Customisation & Personalisation

✂️ Coming Soon — Roccope Custom Leather We are working on personalized and customized leather products including monogramming, name engraving, and bespoke options. When launched, customised products will carry specific terms regarding non-returnability and lead times, which will be clearly communicated at the time of ordering. Please note that in most jurisdictions, personalised goods are exempt from statutory right-of-withdrawal provisions.

10. Intellectual Property Rights

All content on www.roccope.com is the exclusive property of Roccope Lifestyle Pvt Ltd and is protected under applicable Indian and international intellectual property laws, including:

•        The Roccope brand name, logo, and trademarks

•        All product photographs, lifestyle images, and visual content

•        Website design, layout, graphics, and user interface elements

•        Product descriptions, blog content, marketing copy, and all written material

You may not reproduce, copy, modify, distribute, sell, or republish any content from this website for commercial purposes without our prior written consent. Unauthorised use of Roccope’s intellectual property may result in legal action. 

You are permitted to share links to our website and use product images for personal, non-commercial purposes such as social media sharing, provided clear attribution to Roccope is given. 

11. Prohibited Use of This Website

By using www.roccope.com, you agree not to:

•        Use the website for any unlawful, fraudulent, or abusive purpose

•        Attempt to gain unauthorised access to any part of our website or systems

•        Submit false or misleading information during checkout or account registration

•        Place fake, fraudulent, or malicious orders

•        Scrape, crawl, or data-mine our website without written permission

•        Post defamatory, offensive, or misleading product reviews

•        Infringe upon the intellectual property rights of Roccope or any third party

•        Resell Roccope products without prior written authorisation

Violation of any of the above may result in immediate termination of your account and/or legal action under applicable laws.

12. Reviews & User-Generated Content

By submitting a review or user-generated content on our website or social media channels tagged to Roccope, you grant Roccope Lifestyle Pvt Ltd a non-exclusive, royalty-free, perpetual licence to use, reproduce, display, and publish your content for marketing and promotional purposes.

All reviews must be honest and reflect your genuine experience. We reserve the right to remove reviews that are false, defamatory, spam, or violate our community standards. Reviews may not be submitted in exchange for compensation unless clearly disclosed.

13. Disclaimer of Warranties & Limitation of Liability

Our website and products are provided on an “as is” and “as available” basis. To the fullest extent permitted by applicable law, Roccope Lifestyle Pvt Ltd makes no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

Roccope shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from:

•        Your use of or inability to use our website or products

•        Delays or disruptions in delivery caused by courier partners or customs authorities

•        Unauthorised access to or alteration of your account data

•        Third-party services linked to or integrated with our website

Our maximum liability to you for any claim arising out of a purchase shall not exceed the amount paid by you for that specific order.

Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

14. Privacy Policy

Your use of this website is governed by our Privacy Policy, which is incorporated into these Terms & Conditions by reference. Our Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with:

•        India: The Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023

•       Canada: The Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec’s Law 25 (Act Respecting the Protection of Personal Information in the Private Sector)

•        European Union: The General Data Protection Regulation (GDPR) (EU) 2016/679

Please review our full Privacy Policy at www.roccope.com/privacy-policy.

15. Anti-Spam & Electronic Communications

Where you have placed an order or subscribed to our communications, we may send you transactional and marketing emails in accordance with:

•        India: The Information Technology Act, 2000

•    Canada: Canada’s Anti-Spam Legislation (CASL). We will only send commercial electronic messages (CEMs) to customers who have provided express or implied consent in accordance with CASL. You may withdraw consent at any time by clicking the unsubscribe link in any of our emails or by contacting info@roccope.com.

•     European Union: The EU ePrivacy Directive and GDPR. EU customers will receive marketing communications only upon explicit opt-in consent.

To unsubscribe from any Roccope marketing communication, click the ‘Unsubscribe’ link in any email or write to info@roccope.com. Unsubscribe requests will be processed within 10 business days.

16. Governing Law & Dispute Resolution

16.1 Governing Law

These Terms & Conditions are primarily governed by the laws of India, including the Indian Contract Act, 1872, the Consumer Protection Act, 2019, and the Information Technology Act, 2000. However, mandatory consumer protection rights available to customers in their country of residence (including Canadian provincial consumer protection laws and EU consumer law) are not affected by this choice of law clause.

16.2 Arbitration

In the event of any dispute arising out of these Terms & Conditions, the parties shall first attempt resolution through good-faith negotiation. If unresolved within 30 days, the dispute shall be referred to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended). The seat and venue shall be Chennai, Tamil Nadu, India. The language of arbitration shall be English.

For EU and Canadian consumers: You retain the right to bring claims before courts in your country of habitual residence. The above arbitration clause does not override mandatory statutory rights available to consumers in your jurisdiction.

16.3 Jurisdiction

Where disputes are not referred to arbitration or where interim relief is sought, both parties agree that the courts of Chennai, Tamil Nadu, India shall have jurisdiction, subject to the rights of consumers to bring claims in their local courts as provided by applicable law.

17. Changes to These Terms & Conditions

Roccope reserves the right to revise, update, or replace these Terms & Conditions at any time. Changes will be effective immediately upon posting to our website. We will update the “Last Updated” date at the top of this page. For material changes, we will notify registered users via email.

Continued use of www.roccope.com following any changes constitutes your acceptance of the updated Terms & Conditions. It is your responsibility to review these terms periodically.

18. India-Specific Provisions

18.1 Consumer Protection

Indian customers are protected under the Consumer Protection Act, 2019. In case of unresolved disputes, Indian customers may approach the relevant Consumer Dispute Redressal Commission.

18.2 GST & Taxation

All prices for Indian orders are inclusive of Goods and Services Tax (GST) as applicable under Indian law. No additional GST is charged at checkout for domestic orders.

18.3 Grievance Officer

In accordance with the Consumer Protection Act, 2019 and the Information Technology Act, 2000, our Grievance Officer can be contacted at support@roccope.com. We aim to acknowledge grievances within 48 hours and resolve them within 30 days.

18.4 Digital Personal Data Protection

Roccope complies with the Digital Personal Data Protection Act, 2023 (DPDPA). Indian customers have the right to access, correct, and erase their personal data processed by Roccope. To exercise these rights, contact support@roccope.com. 

19. Canada-Specific Provisions

🇨🇦  Important Notice for Canadian Customers The following provisions apply specifically to customers resident in Canada and take precedence over conflicting general provisions to the extent required by Canadian law.

 

19.1 PIPEDA & Quebec Law 25 — Privacy

Roccope complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Quebec’s Act Respecting the Protection of Personal Information in the Private Sector (Law 25). We collect, use, and disclose personal information only for purposes a reasonable person would consider appropriate.

Canadian customers have the right to:

•        Know what personal information we hold about them

•        Request correction of inaccurate information

•   Withdraw consent for the use of their personal information (subject to legal or contractual restrictions)

•        Challenge our compliance with these rights by contacting support@roccope.com

Quebec customers: In accordance with Law 25, where a privacy incident occurs that presents a risk of serious injury, Roccope will notify affected individuals and the Commission d’accès à l’information (CAI) as required by law. A privacy impact assessment will be conducted where required for projects involving personal information.

19.2 CASL — Anti-Spam

Roccope complies with Canada’s Anti-Spam Legislation (CASL). We will only send commercial electronic messages (CEMs) to Canadian recipients who have provided express consent, or where implied consent applies (e.g., existing customers within the CASL-defined period). You may withdraw consent at any time by:

•        Clicking the ‘Unsubscribe’ link in any Roccope email

•        Emailing info@roccope.com with “Unsubscribe” in the subject line

Unsubscribe requests will be processed within 10 business days as required by CASL.

19.3 Consumer Protection

Canadian customers may have additional rights under provincial consumer protection legislation, including but not limited to the Ontario Consumer Protection Act, 2002, the British Columbia Business Practices and Consumer Protection Act, and equivalent legislation in other provinces. These rights are not diminished by these Terms & Conditions.

19.4 Pricing & Currency

Prices displayed to Canadian customers will be in Canadian Dollars (CAD) where available. Currency conversion rates and any applicable bank charges are the customer’s responsibility. Prices shown are exclusive of Canadian customs duties and taxes (GST/HST/PST), which will be calculated and displayed at checkout where applicable.

19.5 Distance Selling

For Canadian customers purchasing online (distance contracts), we will provide all material information before the contract is concluded, including a clear description of the products, total price including applicable taxes and shipping, our return and cancellation policies, and our contact information. You will receive an order confirmation by email which serves as a copy of the contract.

20. European Union (EU) Specific Provisions

🇪🇺  Important Notice for EU Customers The following provisions apply specifically to customers resident in the European Union and take precedence over conflicting general provisions to the extent required by EU law.

20.1 GDPR — Data Protection

Roccope complies with the General Data Protection Regulation (GDPR) (EU) 2016/679 in respect of EU customers’ personal data. EU customers have the following rights:

•        Right of access to their personal data

•        Right to rectification of inaccurate data

•        Right to erasure (‘right to be forgotten’) in applicable circumstances

•        Right to restriction of processing

•        Right to data portability

•        Right to object to processing

•        Right not to be subject to solely automated decision-making

To exercise any of these rights, contact us at info@roccope.com. We will respond within 30 days. EU customers also have the right to lodge a complaint with their local data protection supervisory authority.

20.2 Right of Withdrawal (14-Day Cooling-Off Period)

EU consumers have a statutory right to withdraw from a distance contract within 14 calendar days without giving any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU). The withdrawal period begins from the day you, or a third party you designate, physically receive the goods.

To exercise your right of withdrawal, notify us at support@roccope.com before the 14-day period expires. You may use the following model withdrawal statement:

📝  Model Withdrawal Statement To: Roccope Lifestyle Pvt Ltd, info@roccope.com I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: [describe product] Ordered on [date] / received on [date] Name of consumer(s): [your name] Address of consumer(s): [your address] Signature (if notified on paper): _______________ Date: _______________

Exceptions to the right of withdrawal include personalised or custom-made products (e.g., monogrammed or engraved items), sealed goods that have been opened and are unsuitable for return for hygiene reasons, and goods that have been clearly used.

20.3 Refunds Upon Withdrawal

Upon exercise of the right of withdrawal, Roccope will refund all payments received from you, including standard delivery costs, within 14 days of receiving the returned goods or proof of return shipment, whichever is earlier. Refunds will be made using the same payment method as the original transaction, unless you expressly agree otherwise. We may withhold the refund until we have received the goods back.

20.4 Return Costs on Withdrawal

The direct cost of returning goods when exercising the right of withdrawal is borne by the customer, unless Roccope has failed to inform you of this cost or if the return is due to a defect or incorrect delivery.

20.5 Conformity of Goods

EU customers are entitled to statutory guarantees of conformity under applicable EU law. If the goods are not in conformity with the contract, EU customers may request repair, replacement, a price reduction, or a refund, subject to the conditions of the applicable national implementing legislation. This statutory guarantee is in addition to and does not replace our voluntary return policy in Section 6.

20.6 Online Dispute Resolution

EU customers may use the European Commission’s Online Dispute Resolution (ODR) platform to resolve disputes: https://ec.europa.eu/consumers/odr. Our email address for ODR purposes is info@roccope.com. We are not currently enrolled in any specific alternative dispute resolution scheme but will endeavour to resolve disputes amicably.

20.7 Pricing & VAT

Prices displayed to EU customers are exclusive of local VAT, which may be applied at checkout depending on your country of residence and applicable EU VAT rules. Import VAT may also apply to goods shipped from outside the EU.

21. Contact Us & Grievance Redressal

We are committed to resolving any concerns or complaints promptly and fairly. If you have any questions about these Terms & Conditions, your order, or our services, please contact us:

Roccope Lifestyle Pvt Ltd

Email: info@roccope.com

Website: www.roccope.com

India: Our Grievance Officer can be contacted at support@roccope.com. We aim to acknowledge all grievances within 48 hours and resolve them within 30 days of receipt, in accordance with the Consumer Protection Act, 2019 and the Information Technology Act, 2000.

Canada: For PIPEDA-related enquiries or CASL consent withdrawals, contact support@roccope.com. 

EU: To exercise your GDPR rights or to raise a data protection concern, contact support@roccope.com. You also have the right to lodge a complaint with your local supervisory authority.

© 2026 Roccope Lifestyle Pvt Ltd. All Rights Reserved.

Roccope™  |  www.roccope.com  |  Crafted in India