Shipping policy

ROCCOPE LIFESTYLE PVT LTD

www.roccope.com | info@roccope.com

SHIPPING POLICY

India | Canada | European Union

Effective Date: 18 February 2025 | Last Updated: August 2026

❤️ Our Promise to You

Every Roccope product is handcrafted with care and packed with intention. We want your order to reach you in perfect condition, as quickly as possible.

If anything goes wrong during shipping, we will make it right. Contact us at support@roccope.com and we will take it from there.

1. Order Processing

All Roccope orders are processed within 1–2 business days of payment confirmation. As our products are handcrafted, some items may require additional preparation time, which will be clearly indicated on the product page.

🕑 Processing Timelines

Standard Products: 1–2 business days

Made-to-Order or Customised Products: 5–7 business days (communicated on product page)

Business days exclude Sundays and Indian public holidays.

Orders placed on weekends or public holidays will be processed on the next available business day.

You will receive a dispatch confirmation email with tracking details once your order has shipped.

Please ensure your delivery address is accurate at checkout. Roccope is not responsible for failed deliveries due to incorrect or incomplete address details provided by the customer.

2. Domestic Shipping — India

Delivery Timelines

We ship across India through trusted third-party courier partners including Shiprocket, Delhivery, BlueDart, and equivalents. Estimated delivery timelines after dispatch are as follows:

Zone	Cities / Region	Estimated Delivery
Metro	Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Kolkata, Pune	2–3 business days
Tier 1 & 2	State capitals and major cities	3–5 business days
Tier 3 & Remote	Smaller towns and rural areas	5–7 business days
J&K, North East, Islands	Special zone deliveries	7–10 business days

These are estimated timelines and may vary due to courier delays, weather conditions, or circumstances beyond our control. Roccope is not liable for delivery delays caused by third-party courier partners.

Shipping Charges — India

Order Value	Shipping Charge
Below ₹999	₹99 flat
₹999 – ₹2,999	₹50 flat
₹3,000 and above	FREE Shipping

Free shipping thresholds and promotional offers are subject to change. Current offers will always be displayed at checkout.

Cash on Delivery (COD)

COD is available at select pincodes across India (if applicable). COD availability will be confirmed at checkout based on your delivery pincode.

• A nominal COD handling fee may apply and will be displayed at checkout

• Please ensure someone is available at the delivery address to receive and pay for the order

• Repeated COD cancellations or refusals at delivery may result in restriction of the COD option for your account

Order Tracking

Once your order is dispatched, you will receive:

• A dispatch confirmation email with your AWB / tracking number

• An SMS notification to your registered mobile number

• A tracking link to monitor your shipment in real time

You can also track your order at any time by visiting www.roccope.com/track-order or by contacting us at support@roccope.com with your order number.

3.International Shipping

🌍 International Shipping — Currently Available To

Canada (all provinces and territories)

European Union member states (Soon)

United Kingdom (Soon)

Select international destinations (confirmed at checkout)

If your country is not currently supported, contact us at info@roccope.com — we will do our best to accommodate your order.

International Delivery Timelines

Region	Estimated Delivery (After Dispatch)
Canada	10–15 business days
European Union	8–14 business days
United Kingdom	8–12 business days
Other International	12–20 business days

International delivery timelines are estimates only and may be affected by customs clearance, local postal conditions, or public holidays in the destination country. Roccope is not liable for delays caused by customs authorities.

International Shipping Charges

International shipping charges are calculated based on the destination country, package weight, and dimensions. The exact shipping charge will be displayed at checkout before payment is confirmed.

💰 Free International Shipping

Orders above a qualifying threshold may be eligible for free or subsidized international shipping.

Where applicable, this will be clearly communicated on the product page and at checkout.

Free shipping promotions are subject to change and may vary by region.

Duties, Taxes & Customs

Roccope operates a transparent, customer-first pricing model for international orders. Please read the following carefully:

Where Duties Are Included in the Price

For select international products, all applicable customs duties, import taxes, and VAT/GST (including Canadian GST/HST/PST and EU import VAT) are included in the displayed price.

Where this applies, it will be clearly stated in the product description — what you see is the final price you pay, with no additional charges at the border or upon delivery.

Please read the product description carefully before placing your order to confirm whether DDP (Delivered Duty Paid) pricing applies.

⚠️ Where Duties Are Not Included

For products where duties are not included in the price, any applicable customs duties, import taxes, or government-levied charges at the destination country are the customer’s responsibility.

Roccope has no control over these charges and cannot predict their amount.

Orders held at customs due to non-payment of applicable duties remain the customer’s responsibility.

Roccope recommends checking your country’s customs regulations before placing an international order.

International Order Tracking

All international orders are shipped with full end-to-end tracking. Tracking details will be shared via email upon dispatch. Please allow 24–48 hours for tracking information to update after dispatch.

4. Packaging

Every Roccope order is packed with care, reflecting the premium nature of our products. Our packaging is designed to protect your product during transit and create a memorable unboxing experience.

• Products are wrapped in tissue paper and placed in a branded dust bag

• Orders are packed in a rigid Roccope-branded box

• The outer shipping box is selected for durability to protect the product during transit

• A personalised note card is included with every order

🌱 Our Commitment to Sustainable Packaging

We are actively working to reduce our packaging footprint. Our packaging materials are chosen to minimise waste while maintaining the premium experience our customers deserve.

We are transitioning towards recyclable and biodegradable packaging options as we scale.

5. Failed Delivery & Undelivered Orders

Failed Delivery Attempts

If a delivery attempt is unsuccessful due to the customer not being available, the courier partner will typically make 2–3 attempts before returning the package. Please ensure someone is available to receive your order at the provided address.

If a package is returned to us due to:

• Incorrect or incomplete delivery address provided by the customer

• Failure to collect from a pickup point within the stipulated time

• Customer unavailability after multiple delivery attempts

we will contact you to arrange re-delivery. Re-delivery shipping charges will apply and are the customer’s responsibility.

Lost or Damaged in Transit

In the rare event that your order is lost or arrives damaged during transit, please contact us at support@roccope.com within 48 hours of the expected delivery date. Include:

• Your order number

• Photographs of the damaged packaging and product (if applicable)

• A brief description of the issue

We will investigate with the courier partner and offer a replacement or full refund as appropriate. Roccope takes full responsibility for orders damaged or lost in transit due to courier handling.

6. Shipping Restrictions

Certain products may not be available for shipping to all locations due to logistical or regulatory restrictions. Any such restrictions will be communicated at the product page or checkout stage.

Roccope currently does not ship to:

• Countries subject to international trade sanctions or embargoes

• PO Box addresses for international orders

• Locations where leather goods imports are restricted by local law

7. Public Holidays & Peak Season Delays

During Indian public holidays, festive seasons (Diwali, Eid, Christmas, New Year), and sale events, processing and delivery timelines may be extended. We will communicate any expected delays proactively via email and on our website.

We recommend placing your order at least 7–10 business days in advance during peak seasons to ensure timely delivery.

8. Contact & Support

For any shipping-related queries, please reach out to us:

Email: info@roccope.com

Website: www.roccope.com

Response Time: Within 24–48 business hours

When contacting us about a shipment, please have your order number and tracking number ready for faster resolution.

Crafted Slow. Shipped with Care.

Roccope™ | www.roccope.com | Handcrafted in India