Refund policy

ROCCOPE LIFESTYLE PVT LTD

RETURN, EXCHANGE & REFUND POLICY

Last Updated: 26 June 2026

Policy at a Glance

⏰ Return Window	14 days from delivery date
✔️ Eligible Condition	Unused, unworn, original packaging, no scratches or wear
🔄 Exchange Window	14 days from delivery date
💸 Refund Method	Original payment method OR product replacement
💳 Refund Timeline	5–10 business days after return is approved and received
🚚 Return Shipping (India)	Free for orders above ₹999; customer bears cost otherwise
🚚 Return Shipping (Canada)	Free for orders above CAD 99; customer bears cost otherwise
🚚 Return Shipping (EU/UK)	Free for orders above €69 (EU statutory right applies); customer bears cost otherwise
🌐 International Returns	Customer bears return shipping cost unless order exceeds regional threshold
❌ Non-Returnable	Gift cards, Bundle/Combo deals, used or damaged items

👍 Our Promise to You

At Roccope™, we take pride in the quality of every leather product we craft and ship. If something isn’t right, we’re here to make it right — quickly and hassle-free. Simply reach out to us within 14 days of delivery through our support channel.

1. Return Eligibility

We want every Roccope customer to be completely happy with their purchase. You may return a product within 14 days of delivery, provided it meets all of the following conditions:

1.1 Conditions for an Eligible Return

• Returned within 14 days of the delivery date (as confirmed by tracking)

• Product is unused and unworn with no signs of use

• Original condition — no scratches, stains, odours, or damage

• All original packaging intact — box, dust bag, tags, tissue, and accessories

• Return request raised through our official support channel before shipping

❌ Returns Will NOT Be Accepted If:

The product has been used, worn, scratched, stained, or shows any signs of handling beyond initial inspection. Products returned without original packaging or after the 14-day window will be rejected and sent back to the customer. Roccope reserves the right to refuse any return that does not meet these conditions.

1.2 Leather Nature Disclaimer

👍 Important: Natural Leather Variation is Not a Defect

Genuine leather is a natural material. Variations in grain pattern, surface texture, natural markings, and slight colour tone differences are inherent characteristics of authentic leather — not manufacturing defects. Each Roccope product is unique by nature. These variations do not qualify as grounds for return or exchange. If you are unsure about a variation you have noticed, please contact us at support@roccope.com before raising a return request.

2. Non-Returnable Items

The following products are final sale and are not eligible for return or exchange under any circumstances:

• Gift Cards — All Roccope gift card purchases are non-refundable and non-transferable

• Bundle & Combo Deals — Products purchased as part of a bundle or combo offer cannot be returned individually or as a set

• Used or Damaged Products — Any product showing signs of use, wear, scratches, or post-delivery damage

• Products Without Original Packaging — Returns without complete original packaging will not be accepted

Note: When customization and personalization features are launched on roccope.com, personalized or engraved products will also be classified as non-returnable. Full terms will be communicated at launch.

3. How to Initiate a Return

Returning a Roccope product is simple. Please follow these steps:

01	Contact Our Support Team Reach out to us within 14 days of delivery via our official support channel or email us at support@roccope.com. Include your order number, reason for return, and clear photographs of the product.
02	Await Return Approval Our team will review your request and respond within 2 business days with a decision. Do NOT ship the product back before receiving written approval — unapproved returns will not be accepted.
03	Pack the Product Carefully Once approved, securely pack the product in its original box with all tags, dust bags, and accessories intact. Use bubble wrap or protective material if the original packaging has been opened.
04	Ship the Product Ship the product to the address provided by our support team using a trackable shipping service (FedEx recommended for international orders) and share the tracking number with us. For eligible free-return orders, we will arrange a pickup — details will be shared upon approval.
05	Inspection & Resolution Once we receive the product, our quality team will inspect it within 2–3 business days. If approved, your refund or replacement will be processed promptly.

⚠️ Important: Do Not Return Without Approval

Products shipped back to Roccope without a prior written return approval from our support team will not be accepted and will be returned to the sender at their own cost. Always initiate the return process through our official channel first.

4. Exchange Policy

If you would like to exchange your product for a different size, colour, or style, we are happy to help within 14 days of delivery, subject to the same eligibility conditions as returns (see Section 1).

4.1 How to Request an Exchange

• Contact us at support@roccope.com within 14 days of delivery with your order number and the details of the product you’d like instead

• Our team will confirm availability of the requested replacement item

• If the replacement is available, follow the same return process (Section 3) to send back the original product

• Once we receive and inspect the returned item, your exchange product will be dispatched within 3–5 business days

4.2 Exchange Shipping Costs

The cost of shipping back the original product follows the same return shipping rules outlined in Section 6. Roccope will bear the shipping cost for dispatching the exchange product to you within India.

4.3 Price Difference

If the exchange product is of a higher value than the original purchase, you will be required to pay the price difference before the exchange is dispatched. If the exchange product is of a lower value, the difference will be refunded to your original payment method in the original payment currency.

5. Refund Policy

5.1 Refund Options

Upon successful inspection and approval of your returned product, you may choose one of the following resolution options:

💰 Full Refund	Refunded to your original payment method in your original payment currency within 5–10 business days of return approval and inspection.
🔄Product Replacement	A replacement of the same product dispatched within 3–5 business days of return approval and inspection.

5.2 Refund Timeline

After your return has been received, inspected, and approved by our quality team, refunds are processed within 5–10 business days. Please note the following:

• Refund processing begins after the product passes our quality inspection

• Refunds are issued in your original payment currency to the original payment method

• Once processed by Roccope, the time for the refund to reflect in your account depends on your bank or payment provider

• Credit card refunds may take an additional 5–7 banking days to appear on your statement

• UPI and wallet refunds are generally faster — typically 2–3 business days

• You will receive an email confirmation once the refund has been initiated

5.3 Partial Refunds

In cases where the product is returned in a condition that does not fully meet our return eligibility criteria (for example, missing one accessory from the original packaging), Roccope reserves the right to issue a partial refund after notifying the customer.

5.4 Original Shipping Charges

Original delivery shipping charges are non-refundable unless the return is due to an error on Roccope’s part, such as receiving a wrong or defective item.

6. Return Shipping Costs

India — Order Above ₹999	FREE return pickup arranged by Roccope
India — Order Below ₹999	Customer bears return shipping cost
Canada — Order Above CAD 150	FREE return shipping arranged by Roccope
Canada — Order Below CAD 150	Customer bears return shipping cost
EU/UK — Order Above €102 (statutory 14-day window)	FREE return shipping arranged by Roccope
EU/UK — Order Below €102	Customer bears return shipping cost
Wrong Item Received (All Regions)	Roccope bears full return shipping cost
Manufacturing Defect (All Regions)	Roccope bears full return shipping cost

7. Received a Damaged or Wrong Item?

We sincerely apologise if you have received a damaged or incorrect product. Please follow these steps immediately:

• Do not use the product

• Take clear photographs of the product, packaging, and any visible damage immediately upon receipt

• Email us at support@roccope.com within 48 hours of delivery with your order number, photographs, and a brief description

• Our team will prioritise your case and respond within 1 business day

For verified cases of manufacturing defects, transit damage, or wrong items shipped, Roccope will offer a full replacement or full refund — at no cost to the customer. All return shipping costs in such cases will be borne entirely by Roccope.

⏰ Please Report Within 48 Hours

Damage or wrong item claims must be raised within 48 hours of delivery. Claims raised after this window may not be eligible for a full resolution. We strongly recommend inspecting your order upon receipt and reporting any issues promptly.

8. Canada Returns

Roccope ships to Canada under a DDP (Delivery Duty Paid) model, meaning all applicable import duties and taxes are settled at checkout. If you are a Canadian customer and wish to return a product, please note the following:

• Canadian returns must be raised within 14 days of delivery, subject to the same eligibility conditions in Section 1

• Return shipping is FREE for orders above CAD 99; for orders below this threshold, the customer bears the return shipping cost

• Roccope ships to Quebec under the same international shipping terms applicable to all Canadian provinces

• Refunds for Canadian orders will be credited to your original payment method in your original payment currency (CAD) within 5–10 business days of return approval and inspection

• Please use a trackable courier service (FedEx recommended) for Canadian returns — Roccope is not liable for returns lost in transit

• Roccope is not responsible for any additional courier or brokerage fees incurred on the return shipment

🇨🇦 Quebec Customers

If you are located in Quebec, your consumer rights are governed by Quebec’s Consumer Protection Act (CPA) and Law 25 (privacy). These rights are in addition to Roccope’s standard return policy. If you have any concerns specific to Quebec consumer law, please contact us at support@roccope.com.

To initiate a Canadian return, please email support@roccope.com with your order number and reason for return. Our team will guide you through the process.

9. EU & UK Returns — Statutory Rights

Roccope is committed to full compliance with consumer protection laws in the European Union and the United Kingdom. EU and UK customers have additional statutory rights as described below.

9.1 EU Statutory 14-Day Right of Withdrawal (EU Directive 2011/83/EU)

If you are located in a European Union member state, you have the right to withdraw from your purchase within 14 days of receiving the product, without providing any reason. This is your statutory right under EU consumer law and applies in addition to Roccope’s standard return policy.

• The 14-day withdrawal period begins on the day you, or a third party named by you, physically receive the product

• To exercise this right, you must inform us of your decision to withdraw by contacting support@roccope.com before the 14-day period expires

• You must return the product within 14 days of notifying us of your withdrawal

• Return shipping for EU orders above €69 is covered by Roccope; for orders below €102, the customer bears the return shipping cost

• Refunds will be issued in your original payment currency (EUR) to the original payment method within 5–10 business days of receiving the returned product

• The right of withdrawal does not apply to personalised or engraved products (when this feature is launched)

9.2 UK Returns

If you are located in the United Kingdom, your statutory return rights are governed by the Consumer Contracts Regulations 2013 (CCR). Your rights are equivalent to EU consumer rights:

• You have the right to cancel your order and return the product within 14 days of delivery, without providing a reason

• You must notify us of your cancellation within this 14-day window by contacting support@roccope.com

• Return shipping for UK orders above €69 equivalent (in GBP) is covered by Roccope; for orders below this threshold, the customer bears the cost

• Refunds will be issued in your original payment currency (GBP) to the original payment method within 5–10 business days of receiving the returned product

9.3 Product Condition for EU/UK Returns

While the right of withdrawal does not require a reason, the product must be returned in a condition that allows us to resell it. If a product is returned in a used, damaged, or deteriorated condition beyond what was necessary for reasonable inspection, Roccope reserves the right to deduct an amount reflecting the diminished value of the product from your refund.

🇪🇺 EU & UK Consumer Rights

Your statutory consumer rights under EU Directive 2011/83/EU and UK Consumer Contracts Regulations 2013 are not limited or waived by this policy. If there is any conflict between Roccope’s policy and your statutory rights, your statutory rights shall prevail. For questions about your rights, you may also contact your national consumer protection authority.

10. Other International Returns

For all other international customers not covered under Sections 8 or 9, the following applies:

• International returns must be raised within 14 days of delivery, subject to the same eligibility conditions

• All return shipping costs are borne entirely by the customer

• Roccope is not responsible for customs duties, import taxes, or delays arising from the return shipment

• Refunds will be processed in your original payment currency to the original payment method within 5–10 business days

• Please use a trackable and insured courier service — Roccope is not liable for returns lost in transit

11. Gifted Items

If you received a Roccope product as a gift and would like to exchange it, please contact us at support@roccope.com with the order details (shared by the gift sender) and the reason for exchange. Exchanges for gifted items are subject to the same 14-day window and eligibility conditions. Refunds for gifted items will be processed to the original purchaser’s payment method in the original payment currency.

12. Frequently Asked Questions

This FAQ section is designed to answer common questions and help customers find quick answers.

Q: How do I return a Roccope product?

A: Contact our support team at support@roccope.com within 14 days of delivery with your order number, reason for return, and photographs. Do not ship the product before receiving written approval from us.

Q: Can I return a product I have already used?

A: No. Only unused products in original condition and packaging are eligible for return. Products showing signs of use, wear, scratches, or damage will not be accepted.

Q: The leather on my product looks slightly different from the website photo. Can I return it?

A: Natural leather products may have slight variations in grain, texture, and colour tone — these are characteristics of genuine leather, not defects. Such variations do not qualify as grounds for return. Each Roccope product is uniquely crafted from natural leather.

Q: How long does it take to get my refund?

A: Refunds are processed within 5–10 business days after your return has been received, inspected, and approved. The refund will be credited in your original payment currency to the original payment method.

Q: Is return shipping free?

A: India: free for orders above ₹999. Canada: free for orders above CAD 99. EU/UK: free for orders above €69. For orders below these thresholds, the customer bears the return shipping cost. Manufacturing defects and wrong items are always free to return.

Q: I am in the EU. Do I have a right to return without a reason?

A: Yes. EU customers have a statutory 14-day right of withdrawal under EU Directive 2011/83/EU. You can return any product within 14 days of delivery without providing a reason. UK customers have equivalent rights under the Consumer Contracts Regulations 2013.

Q: I am in Canada (including Quebec). What are my return rights?

A: Canadian customers, including those in Quebec, can return products within 14 days of delivery under Roccope’s standard return policy. Quebec customers also retain additional rights under the Quebec Consumer Protection Act. Contact us at support@roccope.com for any region-specific queries.

Q: Can I exchange a product for a different colour or size?

A: Yes. Exchanges are accepted within 14 days of delivery for unused products in original condition, subject to availability. Contact us at support@roccope.com to initiate an exchange.

Q: I received the wrong product. What should I do?

A: Please email support@roccope.com within 48 hours of delivery with your order number and photographs of the product received. We will arrange an immediate replacement or full refund at no cost to you.

Q: Can I return a product bought in a combo or bundle deal?

A: No. Bundle and combo deal purchases are final sale and are not eligible for return or exchange, either individually or as a set.

Q: Can I return a gift card?

A: No. Gift card purchases are non-refundable and non-returnable under any circumstances.

13. Contact Us

If you have any questions about this policy or need assistance with a return, exchange, or refund, please reach out to us:

Roccope Lifestyle Pvt Ltd

Email: support@roccope.com

Website: www.roccope.com

Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

We aim to respond to all return, exchange, and refund queries within 24–48 business hours. Your satisfaction is our priority.

Rocco™ | www.roccope.com | Premium Leather Accessories | Made in India

This policy is subject to change. Please refer to the latest version at www.roccope.com/return-policy